senthil kumar
Hello

I'm Senthil Kumar

Manager,Product Specialist and Field Support Engineer

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Objective

To seek a challenging and satisfying career in Medical Electronics field and gradually gain more experience in the field for the growth of the organisation and as an individual.

Profile

Having Twenty Plus years of experience, in Bio-Medical field in servicing various types of equipment and specialized in Ophthalmic Equipment and also worked extensively in ENT Equipment, Dermatology Equipment & Samsung Imaging DR Systems, Portable CT Scanner.
Excimer, Argon, Argon/krypton, Dye, Diode, Nd:Yag Lasers & Cross linking systems and various types of diagnostic equipment like Fundus Camera, Auto-refractor, Optical Coherence Tomography, Perimeter and topography systems.
Dermatology Lasers from Cynosure.
Bodytom Full Body Portable CT Scanner and MEDEL Cochlear Implant Clinical and Service Support.
Actively involved in independently installing, providing Demonstration, Application Training and Repair keeping in mind the quality and customer satisfaction.
Worked with Target to achieve Service Contracts after Warranty and payment Collections

Skill Set

Technicality 95%
Managerial Skills 95%
Team Player 94%
Sales, Service Contract Sales & Payment Collection 90%
Setting Goals & Achieving Targets 95%
Hard work, Dedication & Trustworthy 98%

Work Experience

Currently Working, Started in April 2020

GLAUKOS (Avedro Inc ), USA

Field Service Manager

Based in India as Resident Manager supporting Asia and Middle East Region

Job Description

Supporting the team of Glaukos / Distributor Engineers in Asia with Technical Training, Support, Spare Parts Guidance and Quote. After Technical Training enroll the Engineers in training Management System to make them Quality Complaint with our Service Procedures and Protocols. All the Complaints and Inquiries related to Glaukos Products are entered in the related Service Portals of Glaukos and follow up till it is resolved. Maintaining the Database of Engineers and the Systems in Asia with Installation, Service Work Orders and Data Files. Act as a bridge between Distributors and Glaukos Logistics and Quality Team in USA. Support Glaukos Sales and Distributors Sales Team for Trade in of old Systems in the field.

Equipment Handled

Avedro KXL Range of Lasers and Mosaic Laser

Trainings Attended

Trained on the Avedro KXL1A, KXL1B and Mosaic Lasers

July 2006 - April 2019

Advanced Medical Instruments Co. LLC - AMICO , Oman

Supervisor Engineer

Job Description

Managing the team of Engineers in the Service Dept., Service Contract quotes, Income Receivables, Installation, Maintenance, Repair and Product Demonstration of various equipment range in Ophthalmology, Dermatology, ENT and Imaging DR Systems & Portable CT Scanner from Samsung all over Oman.

Equipment Handled

Complete range of Nidek equipment in Ophthalmology, AMO Star S4 IR Excimer Laser, Avedro Cross linking Systems, Cynosure Lasers in Dermatology,. Bodytom whole Body portable Scanner from Neurologica. Medel Cochlear Implant assistance & Service Support

Trainings Attended

Trained on the various range of Nidek, AMO Visx Laser & Signature Phaco System, Avedro KXL & Mosaic Systems, MEDEl Cochlear Implants, Samsung DR Systems, Bodytom Full body CT Scanner Equipment in Various Countries like Japan, Ireland, U.S.A, Korea and Austria.

March 2005 - June 2006

Alphamed, Dubai

Service Executive

Job Description

Installation, Demonstration, Application Trainings Attended, Maintenance and Repairing of Carl Zeiss Surgical & Carl Zeiss Meditec Equipment all over United Arab Emirates

Equipment Handled

Complete range of Carl Zeiss Surgical equipment in Ophthalmology, Microscopes for Neurology & ENT Specialty and Complete range of Carl Zeiss Meditec equipment.

Trainings Attended

Trained on MEL 70 and MEL 80 Refractive Lasers from Zeiss

Nov. 2002 - Dec. 2004

Carl Zeiss, India

Service Executive

Job Description

Installation, Maintenance and repairing of Carl Zeiss Surgical & Carl Zeiss Meditec, Medical Division Equipment. Of late concentrating on Refractive Lasers (MEL 80) Lasers, all over India.

Equipment Handled

Complete range of Carl Zeiss Surgical and Carl Zeiss Meditec equipment in Ophthalmology, Microscopes for Neuro surgery & ENT Specialty.

Trainings Attended

Trained on the various range of Zeiss Humprey and Asclepion Meditec Excimer Laser Equipment in Germany and in India by Factory Trainers.

March 1997 - Oct. 2002

Summit Technology Inc. (U.S.A)

Field Service Engineer

Based in Chennai, India as Resident Engineer taking care of India and Thailand

Job Description

Installation and servicing of Summit lasers all over India and in Thailand. Promoting service contracts. Provide timely updates & customer feedback to the Manager.Monitoring the dealer (Distributor) and assisting them with technical information to promote sales. Only Service Engineer worked for Summit in India

Equipment Handled

Summit Ophthalmic Excimer Laser - Apex and Apex plus systems.

Trainings Attended

Trained at the facility of Summit, U.S.A. in Apex and Apex plus Excimer laser systems

May 1996 - Feb. 1997

Al Ameen Medical Instruments Co - AMICO , Kuwait

Customer Support Engineer

Job Description

Responsible for setting up the service department. Sales and servicing of the Equipment company represented. Job gave me a multinational exposure and experience, working away from India.

Equipment Handled

Various range of Nidek Co.Ltd., Equipment including EC 5000 Excimer laser.Luxar Corporation - CO2 laser.Tomey - Corneal topography systems.

Trainings Attended

Trained at the facility of AMICO, Jebel Ali (Dubai) in Nidek Excimer laser by Nidek and Amico Engineers.

July 1992 - April 1996

Medtech Devices Pvt.Ltd., Madras (India)

Service Engineer

Job Description

Installation and component level servicing. Also concentrated on Sales of Equipment. Covered all the states in South India.

Equipment Handled

Summit Technology Inc. - Excimer lasers.Coherent Medical Ltd., - Ophthalmic lasers Argon, Argon/Krypton, Argon/Dye & Nd: YAG lasers.Eye Sys Technologies Inc. - Corneal Topography Systems.Fukuda M.E.Kogyo Co., Ltd., - ECG Machines.Eaton Inc. - Treadmill and stress test systems and various manufacturers’ Equipment in Dental, Biochemistry and Operation Theatre facility.

Trainings Attended

Trained at the facility of coherent, Gmbh, Germany in Novus 2000 Argon and 7910/7970 YAG laser series.

Education

1990 - 1992

Master of Science in Electronic Science

Bharathidasan University

1987 - 1990

Bachelor of Science in Electronics

Bharathiar University

Hardware and Software Exposure

M.Sc., Project Work

Cockpit consoles for fighter aircraft and test stimulator. This project was developed for D & E computers (R & D IX) of "Bharat Electronics Limited” Bangalore. The project was concentrated on `Inter Processor Communication & Fault Tolerant Computing'.

HARDWARE EXPOSURE

INTEL 8085, 8086, 8088 Processors ZILOG Z-80 Processor, INTEL Micro controller 8031 & 8051 family.
Assembling Desktop PC and Servicing

SOFTWARE EXPOSURE

Operating Systems : Windows 11, 10,7. Installing OS from Scratch
Languages & Packages : Microsoft Office and SAP
Certification : SUN - Java Certified Programmer

References

  • Mr. David Kenny
    Director of Service and Integration at Echosens
    Ex- Sr. Manager, Global Field Service at Glaukos – USA
    Mobile # : +1-781-985-167
    Email: davidk70s@gmail.com

  • Mr.Gajesh Dhariwal
    Country Manager at Advanced Medical Instruments Co. - AMICO – Oman
    Mobile #: +968-99437074
    Email: gajeshd@gmail.com

  • Mr.T.C.Kok
    Eye Lens Pvt. Ltd., Singapore
    Ex. - Asia Pacific Regional Manager at Avedro Inc., - Singapore
    Mobile #: +65 96833754
    Email: tckok@hotmail.com

Hobbies

I love Bowling, Trekking, Nature Photography & Bird Watching
Involved in Social Service Activities with Art of Living Foundation

  • Bowling
  • Trekking
  • Nature Photography
  • Bird Watching

Contact Me

Feel free to contact me

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