Experience

Non Voice BPO

FINT Solution

Successfully resolved 500+ customer queries with a 90% first-response resolution rate.Collaborated with team members to improve process efficiency.Handled non-voice customer support via email/chat

Assisted and Managing Family Business

Companies Contractor

Assisted in managing day-to-day operation of the family business.Supervised staff and managed HR responsibilities.implemented process improvements and efficiency methods

Education

BSC Informtion technology

Rathnavel Subramaniam college of arts and science
2020-2023

Higher Secondary

Vaani matric higher secondary school
2019-2020

SSLC

Vaani matric higher secondary school
2016-2017

Skills

  • Website creation
  • SEO
  • SMM
  • Email marketing
  • Google Ads
  • Content writing
  • Interests

    Dedicated and team-oriented professional with a passion for creative expression and physical activity. As an avid basketball player, I've developed strong teamwork and communication skills. Playing drums allows me to cultivate creativity and attention to detail. Additionally, being a film enthusiast enables me to appreciate diverse perspectives and storytelling. Seeking a dynamic role where my skills and interests can contribute to a collaborative environment.

    Certifications

    • Google Analytics Certification
    • Google Ads Display Certification
    • AI Powered Performance Ads Certification
    • SimpleLearn SEO Introduction